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‎08-14-2020 04:57 AM

HP Recommended
Product: Hp laptop
Operating System: Microsoft Windows 8.1 (32-bit)

 I have been using my laptop good and handled with care. I dont know why, but these days, My screen randomly becomes white and doesn't display anything. In the beginning, it takes some time to become white, but these days, immediately after I open..it becomes white. 

Please help me know the reason for my issue.

20200814_161416.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-17-2020 12:23 AM

HP Recommended

Hi @Sai_Rajeswari_7,

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Let me know!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-17-2020 12:23 AM

HP Recommended

Hi @Sai_Rajeswari_7,

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Let me know!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
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