My HP laptop turns off after 1 min or less of inactivity?

[Carolina0529]

Hello community,

I have had this problem since yesterday night. After leaving my computer for exactly less than 30 seconds, I returned and found it off. When I turned it on, all my pages are exactly how I left them. I thought it was just random and a one time occurence, except it keeps happening over and over when I leave my laptop for a glass of water and those type of errands. 

Aproximately 2 months ago, my laptop suffered a hit below the keyboard and the hard drive had to be replaced/rebooted. It was sent to HP. I do not know if it was replaced or just rebooted. 

But this was 2 months ago, and since then, my laptop has not suffered any other injuries. No spills, nothing. So I am completely unaware of what is the cause of this. Please help, it is getting very frustrating when I am writing. 

Sincerely,

Carolina

[A4Apollo · Accepted solution]

Hi! @Carolina0529, Thanks for stopping by the HP Support Forums!

As you mentioned the laptop is shutting down randomly.

I understand your concern and frustration your facing don't worry I'll to help you out.

Did you make any software or hardware changes on your laptop?

Have you tried checking with a different adapter or battery?

Is your laptop getting overheated?

Does your laptop shut down while you are in BIOS?

Please find the reasons why your laptop is shutting down randomly.

It could be overheating, due to a failed fan.
 
It could be "over-temperature", such that the motherboard is proactively shutting it down, to prevent a problem.
 
It could be a fault with the hardware: motherboard, the RAM, the CPU, or the power supply.
In this case, changing software is not going to help.

Try updating the BIOS on your PC and check if it helps.

Link to update the BIOS.

Also, You can try updating drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Also, Try performing a hard reset on your laptop and check if it helps.

Please Shutdown the Notebook
Please remove the Battery and unplug the Power Adapter
Press and Hold the Power Button for full 1 Minute
Go ahead and put back the Battery and connect the Power Adapter
 

If the issue persists try running a battery test on your PC using HP support assistant or from system diagnostics screen.

Refer this article to know more information about running system diagnostics on your PC.

If the laptop is shutting down in BIOS it is a hardware issue with your PC.

Please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark an accepted solution for this post.

Let me know how it goes!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Carolina0529]

Hello, thanks for your reply! I performed the Windows 10 updates and ran system diagnostics and found there was a few problems on my settings and they were fixed. Thank you!

[A4Apollo]

Hi @Carolina0529! You're welcome and thanks for your prompt response.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,
Have a great day! 🙂