05-17-2016 07:10 AM
05-18-2016 05:48 PM
Call into support at 800-334-5144 and get the machine set up for service you are more than likely going to be looking at a hardware defect and needs to be resolved by hardware replacment.
05-18-2016 08:55 PM
you can try to update your drivers by downloading the drivers here
This should resolve your issue.
Please let us know if this solution works 🙂