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My Pavillion x360 convertible, 14-ba031na won’t turn on

Pavilion x360 Convertible 14-ba031na
Hi there,
I bought my laptop a couple months ago in July so only had it around 5/6 weeks now.
Notice my battery had run out so put it on charge, it would usually switch on when I plugged it in but didn’t. Left it to charge for an hour then tried to switch it on however it wouldn’t sadly. Checked that it was plugged it right and was so am baffled to why it won’t come on. The light on the side comes on with the back light on the caps button then the fan starts and stays on but the screen doesn’t come on. Had to hold the power button for a couple seconds to turn off the internal fan.
I am not computer literate at all and really am at a loss.
If anyone has any suggestions, I’d appreciate some help.
Many thanks
Sana
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My Pavillion x360 convertible, 14-ba031na won’t turn on

@Sana_E

You have a 1 year warranty. Find your Serial number and contact HP using the link here:

https://support.hp.com/us-en/contact-hp/product/hp-pavilion-14-ba000-x360-convertible-pc/15551162/mo...

 

Your Serial number should be somewhere on the bottom-either on a label or etched in case.

https://support.hp.com/us-en/document/c00033108

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