01-09-2017 07:13 PM
I bought my spectre X360, 4 days ago and I am facing with a weird problem. My labtob clicks by itself and even the cursor jumps by itself from one point to another point. Please someone help me
01-10-2017 03:57 PM - edited 01-10-2017 03:58 PM
Hello, @Sina1854 – Hope you are well :)
Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others.
If I understand you correctly, you are having issues with the touch screen where it looks like the screen is activated / touched – but not by you. Do not worry, your Spectre is not haunted by a ghost ;)
I would suggest you first perform a hard reset on the PC. You can find the detailed instructions here: http://hp.care/2byfHyh
Once done, try running a touch screen diagnostic test.
I found a wonderful document which gives you step by step instructions to perform the same. Go to http://hp.care/2chznWE and expand and follow the steps mentioned under “Touch screen responds inaccurately”.
Let me know how that goes. I’ll watch for your reply!
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