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My Spectre x2 detachable's Touch screen is not working properly

HP Recommended
HP Spectre x2 Detachable 12-c0XX
Microsoft Windows 10 (64-bit)

My touch screen is not working properly, I saw that it is like some parts of the screen was pressed so I wasn´t able to work good, so I had to disabled the touch device driver because I wasn´t working.

I did: 

-A touch test at diagnostics, and everything is ok

-A driver update

-A bios update

-A Windows 10 update.


The Spectre is out of warranty so I am asking what is the part number to change the touch screen or what else could I do.?

HP Support Agent
HP Support Agent
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Hi@Javier_A99, Welcome to the HP Support Community!


I have a few steps that should resolve your concern:  

I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue, update the drivers from the HP Website, if the issue persists: please reinstall windows using the recovery partition or the recovery media to fix the issue 


Attempt to run a test using the HP hardware diagnostic tool

If it doesn't work on BIOS or the diagnostics tool either,  

it's a hardware failure and you may need to Contact HP to set up a hardware repair service. 


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

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