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tober10
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My Synaptics Touchpad multi finger gestures is gone.

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Microsoft Windows 10 (64-bit)

So, I had an issue a while back with my touchscreen malfunctioning and in my efforts to figure that out and resolve it, I seem to have created another issue with my Synaptics touchpad. I used to be able to use the multi-finger gestures, such as the two-finger scroll, pinch to zoom, etc., prior to all of this, but now I am not. I've tried updating the driver multiple times, including uninstalling and deleting what I currently have and replacing it, but nothing seems to work. The settings for the touchpad seem to be missing some portions:

 

Touchpad Settings Page.jpg

 

There's nothing under the touchpad sensitivity drop-down menu. I believe there's supposed to be the multi-finger gestures settings there, in the big empty space... 

 

I've tried looking up ways to fix this, but I can't find anything. Can anyone offer any suggestions for fixing this? I really want my two-finger scrolling back... 😞

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Echo_Lake
HP Support Agent
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@tober10

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine? 
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

 

ECHO_LAKE
I am an HP Employee

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tober10
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Hello Echo_Lake! In answer to your questions:

 

-No, there wasn't any updates that had occurred recently.

-I believe I made some changes when I was trying to resolve a different issue, though I don't think any of those changes happened in my computer's "Settings" page. Unfortunately, I don't remember everything I did, but I do remember going into the Device Manager and updating the touchpad driver (though it always said it was up to date) as well as uninstalling the touchpad device. I did that several times, actually...

-I've been sitting on this problem for a  few months now. I think this all happened back in November 2020. 

-Product number: 2DV75UA#ABA

 

If it helps, the problem I was previously having before this was my mouse cursor was "stuck" on one part of my screen. I could kind of move it a little, but it would always immediately jump back to that same spot it was stuck in. I THOUGHT it was a touchpad issue, which is why I was messing with the touchpad stuff at all, but I ended up discovering that it was a touchSCREEN issue instead. I just turned the touchscreen feature off, since I don't really use it anyway, but now my touchpad multi-finger gestures are gone. (They don't come back when I re-enable the touchscreen stuff, though.) So, I clearly did something to mess up the gestures when I was messing around with stuff, but nothing I've done to try and restore the gestures has worked. 

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Echo_Lake
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@tober10

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 
Restoring Files that were Backed Up Using HP Recovery Manager (Windows)You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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