My brand new PC 17t-by400 CTO has an internal DVD drive that will only whirr and click but not play either an audio or video disc. I have gone through all the steps for repairs ie - uninstall/reinstall the device, update drivers, there were no registry errors to fix, the extensive hardware test was normal and I even installed the HEVC Codec even though the problem is still there when using VLC. I even uninstalled and updated it. Is there anything else that I can do? Thank you.
You have to have a software to be able to play. Machine should have a software called CyberLink Media Player. You have to open and play it for the first time and assign it to play CD's / DVD's. It with come and play next times.
You can also can use many software players to open and play then assign it ad default player. For example
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