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khutch64
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My brand new PC has a built in DVD player that won't play.

HP Recommended
PC 17t-by400 CTO
Microsoft Windows 10 (64-bit)

My brand new PC 17t-by400 CTO has an internal DVD drive that will only whirr and click but not play either an audio or video disc.  I have gone through all the steps for repairs ie - uninstall/reinstall the device, update drivers, there were no registry errors to fix, the extensive hardware test was normal and I even installed the HEVC Codec even though the problem is still there when using VLC.  I even uninstalled and updated it.  Is there anything else that I can do?  Thank you.

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banhien
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Message 2 of 3
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@khutch64 

 

You have to have a software to be able to play. Machine should have a software called CyberLink  Media Player. You have to open and play it for the first time and assign it to play CD's / DVD's. It with come and play next times.

 

You can also can use many software players to open and play then assign it ad default player. For example

 

           https://support.microsoft.com/en-us/windows/get-windows-media-player-81718e0d-cfce-25b1-aee3-94596b6...

 

Regards.

BH
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WAWood
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Message 3 of 3
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@khutch64 

I personally avoid Windows Media Player as it has so few codecs as to be all but useless -- to me.

 

Instead, I use VLC player -- which will play virtually anything out there:  https://www.videolan.org/vlc/

 

But ... you are free to use whatever you want.

 

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