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‎04-10-2020 03:50 PM - edited ‎04-10-2020 04:08 PM

HP Recommended
Product: HP Envy X360 M6 Convertible
Operating System: Microsoft Windows 10 (64-bit)

Skype, Zoom, and video calls of any kind do not work on my HP Envy X360 M6-w103dx (Convertible) laptop.

 

When I open my camera, I get the "We can't find your camera" error message and following error code:

 

0xa00f4244 <NoCamerasAreAttached>

 

I have restarted the computer multiple times. I have no "camera privacy switch" on the side of my physical laptop to turn on and off.

3 people had the same question
2 REPLIES 2

‎04-10-2020 04:15 PM

HP Recommended

@cameraless 

 

Please use the following tips:


         https://h30434.www3.hp.com/t5/Working-from-home-Expert-tips/My-WebCam-does-not-seem-to-work-What-can...


Regards.

BH
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‎04-10-2020 07:17 PM

HP Recommended

Hi BH, thank you for your response, I appreciate your help.

 

I have tried all the steps on that page. There is no imaging device listed in my Device Manager, and nothing changes when I Scan for Hardware Changes.

 

The instructions state "If Device Manager does not recognize the webcam after the scan, use Microsoft System Restore to go back to a time when the webcam was working properly."

 

However, there are no directions or information on how to do this, or what Microsoft System Restore is.

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