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HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef0000 (3Y837AV)

I have checked the power supply and it isn't the problem. The computer died when I had my cellphone plugged into the USB port for the first time so its likely this caused the problem. Any idea

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HP Recommended

Here's a video from HP Support about laptops not powering on or holding a charge:


https://www.youtube.com/watch?v=MgDy0h9a7Jg



I am a volunteer and I do not work for, nor represent, HP
If your Notebook computer battery does not power the Notebook or hold a charge, then you might be experiencing a battery issue. Follow the steps in this video to troubleshoot the battery to determine if it needs to be replaced. Chapters: 00:00 Introduction 00:44 Troubleshoot the notebook power ...
HP Recommended

Thank you. It isn't the power supply and battery is internal. So will send back to HP as it is only 1year old and still under warranty 

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