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Mdykes1
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My cursor is missing on my HP Envy 360

ENVY 360

I was on my computer and it shut off. When I powered it back up my cursor was gone. I can not figure out how to get it back. I followed instructions on previous post but I still can not get it back. Thank you for your help.

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My cursor is missing on my HP Envy 360

@Mdykes1

Thank you for posting on the HP Support Community.

  • Did this happen after a recent window or software update?
  • Did you make any changes on the settings of your PC prior to the issue?

While you respond to that, let's try these steps: 

Firstly, perform Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8(if the computer doesn't start up/power on you can skip the next step)

Next step, BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. Once it's done uninstall the Touchpad device,
    Note: If computer does not boot then computer needs to be serviced. 

Hope this helps! Keep me posted for further assistance.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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My cursor is missing on my HP Envy 360

@Mdykes1
thank you for posting back. 


Next, uninstall Touchpad device from device manager.

  1. Press Windows+X to open the menu, and choose Device Manager on it. 
  2. In the device manager, expand category "Mice and other pointing devices". 
  3. Under this category, right-click on your Synaptics Touchpad driver and click on Uninstall. 
  4. You may be required to confirm the uninstallation. Check the box next to "Delete the driver software for this device" and click OK button. 
  5. Restart your PC for the change to take effect. After restarting. Windows will attempt to reinstall the driver. 
  6. Do not perform any manual upgrades to the driver until it does automatically 

Hope this helps! Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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