My display is washed out. Everything works but the screen display became very light.

[PAT2401]

Received a HP COMPUTER for Christmas. Turned on my computer today and home screen flickered then became "washed out" , very pale.  Checked brightness keys, didn't help.  I can go to other screens but the washed out colors on screen don't change.  As an elderly disabled lady without ANY computer savvy, I don't know where to start and I'm afraid to touch anything.

Thinking of taking it to Best Buy or some place like that but I don't know if they will honor the warranty.  Can anyone give me any bit of advice?  I could call HP  support but I wouldn't even know what were talking about.  Please, can you give me some advice.?

[sandytechy20]

@PAT2401

Welcome to HP support community.

Please share the product number of the PC to assist you better.

Meanwhile:

Check if the issue persists in BIOS screen,

Turn off the computer, press the power button, and then repeatedly press the Esc key until the Startup Menu opens. Press F10 to enter the BIOS Setup page.

If the issue does not persist on the BIOS page try updating the graphics, touchpad drivers and BIOS on the PC to the latest version.

Uninstall the graphics driver from device manager and install the latest version of BIOS,touchpad and graphics drivers on the PC using the HP support assistant.

Refer this article to know more information about using HP support assistant. Click Here

Also, Try running a system diagnostics test on the PC and check if the hardware components on the PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Refer this article to further troubleshoot display issues with the PC. Click Here

Let me know ho wit goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[PAT2401]

Thank you for your response.  Unfortunately, as I have mentioned in my original message, I am elderly and totally ignorant in the workings of a computer.  This is just not my generation.  Just reading your suggestions totally confused me.  But thank you again for attempting to aid me with this problem.  I must look elseware.  

[sandytechy20 · Accepted solution]

@PAT2401

This might require a one on one interaction to fix this issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.