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Glorfandro Student
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My envyx360 wont turn on while charging and it has a power indicator and a charging indicator

envy x360

Envyx360

 

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My envyx360 wont turn on while charging and it has a power indicator and a charging indicator

@Glorfandro Here's what I recommend (perform steps exactly as prescribed to resolve the issue)

  • Try with an alternate wall outlet, or another adapter, if you don't have an alternate adapter, try the below steps:
  • Unplug the charge and use the laptop until the battery drains to 15%. 
  • Turn off the laptop and turn it back on after 30mins. 
  • Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 
  • Restart the computer and the issue should be fixed.

If the issue persists, please calibrate and test the battery using the steps mentioned in this link: click here

 

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