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Posts: 1
Member Since: ‎08-09-2018
Message 1 of 2 (98 Views)

My hdmi and webcam is not working

Product Name: pavilion dv6
Operating System: Microsoft Windows 7 (64-bit)

my hdmi and webcam is not working anymore, after restoring to factory setting.  

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HP Support Agent
Posts: 3,882
Member Since: ‎10-14-2016
Message 2 of 2 (53 Views)

Re: My hdmi and webcam is not working


Thank you for posting on HP Forums,

Flower_Bud is at your service.


As I understand, HDMI connection and webcam is not working after performing a factory reset, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

How did you reinstall an operating system?

Have you performed Windows Update? 

Do you find webcam drivers in Device Manager? 

Are you trying to connect an external monitor? 

What is the error message while using HDMI Port?

Have you tried using different webcam application to check the functionality of webcam? 


For Webcam issue, you could refer to this article: https://support.hp.com/in-en/document/c02452221


For HDMI issue, refer to this article: https://support.hp.com/in-en/document/c01186408


Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as well,

Considering, this forum has some of the best people in the world available and ready to help.


 I am an HP Employee 

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