08-10-2018 02:48 PM
Thank you for posting on HP Forums,
Flower_Bud is at your service.
As I understand, HDMI connection and webcam is not working after performing a factory reset,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
How did you reinstall an operating system?
Have you performed Windows Update?
Do you find webcam drivers in Device Manager?
Are you trying to connect an external monitor?
What is the error message while using HDMI Port?
Have you tried using different webcam application to check the functionality of webcam?
For Webcam issue, you could refer to this article: https://support.hp.com/in-en/document/c02452221
For HDMI issue, refer to this article: https://support.hp.com/in-en/document/c01186408
Let me know how that pans out
I hope you have a good day ahead,
And Feel free to ask any other queries as well,
Considering, this forum has some of the best people in the world available and ready to help.
I am an HP Employee
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