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My hinges jammed and popped apart

HP Pavilion Gaming Laptop
Microsoft Windows 10 (64-bit)


I am a college student. My laptop is essential for what I do and I was trusting in HP and their laptops to purchase a very very expensive laptop from them and maintain the warranty. Now just 13 months after I bought it while closing the lid down the hinges jammed and popped apart. I’ve called HP support twice under complete warranty to ask them about repairs and both times I was told that it is not covered and will be upwards of $300 to repair. I’m genuinely scared I don’t know what to do and I never could imagine HP would be so predatory to do that to a completely loyal customer. I need help is there anyone who this has happened to that knows of a decent repair service and or a better laptop to buy? Is this a common fault of HP?

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My hinges jammed and popped apart

Hi @NicoletteU


Welcome to the HP Support Community. 


I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).


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