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My hp touch screen computer is being extremely slow to the point it doesn’t even load sometimes

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My computer is being so slow that it won’t even load things now and it happened after I got the last update this computer gave me .... it is an older version it is also a touch screen and before the update it worked fine!! I really need this computer for schooling so any help is greatly appreciated!!! 

thank you !

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@Maggiesmith72

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • What is the exact issue you are facing?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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