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Honor Student
Posts: 3
Member Since: ‎05-29-2016
Message 1 of 2 (179 Views)

My hp touchpad isn't working properly

Product Name: hp 15 notebook pc
Operating System: Microsoft Windows 8.1 (64-bit)

My hp touchpad isn't working properly. It stops after sometime and windows 8.1 is working really slow. Kindly fix this issue as soon as possible. I shall be highly grateful to you.

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Retired
Posts: 2,840
Member Since: ‎06-09-2015
Message 2 of 2 (143 Views)

Re: My hp touchpad isn't working properly

Hi there @Yumna

 

Welcome to the HP Support Community! I read your post and wanted to reach out to help you!

 

I understand that you are having an issue with the TouchPad on your HP 15 Notebook PC. You had said the TouchPad is not working properly. 

 

Have you tried to connect an external mouse and see if it happens also?

Have you tried to see if it happens in Safe Mode?

Have you done any Windows Updates?

Have you tried using the HP Support Assistant?

 

Have you tried to uninstall and reinstall the driver on your Notebook? If not, please follow the steps below.  

  • Type in Search, "Device Manager", 
  • Click On Device Manager,
  • Expand Mice and other pointing devices,  
  • Right Click on the TouchPad, 
  • Click on Uninstall,
  • Restart the Notebook twice, 
  • Reinstall the TouchPad Adapter.

Have you tried to Update the TouchPad drivers manually? If not, please follow the steps below. 

  • Type in Search, "Device Manager", 
  • Click On Device Manager,
  • Expand Mice and other pointing devices,  
  • Right Click on the TouchPad, 
  • Click on Update Driver Software, 
  • Restart your Notebook. 

The best document I have for TouchPad issues is the Using and Troubleshooting the TouchPad or ClickPad document. 

 

Have you tried to test the Hardware to see if it passes the component testing? 

 

If not, please remove any and all USB devices. Disconnect all non-essential devices, as these could cause some issues, and run the Component Test on the Mouse. 

 

Did this reply resolve your issue or answer your question? If yes, then please share the good news! Let others know this reply was helpful by clicking the Accept as Solution button. You can also show your appreciation by clicking the Thumbs Up.

 

 If you require further assistance, I would be more than happy to continue to help you. Please re-post with the results of the troubleshooting. 

 

 Thanks! 

EmeraldAvenger
I work on behalf of HP


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