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Jubaltec Student
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My keyboard and touchpad stopped working and do not respond

pavilion 11 x360 PC
Microsoft Windows 10 (64-bit)

My keayboard and mouse pad stoopped working suddenly. My computer has touchscreen so i have been able to use the onscreen keyboard and also have an external mouse but the physical keyboard and mousepas are not responding.  i noticed that the led on the caps key turns on when i activate from the onscreen keyboard.  HELP!

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My keyboard and touchpad stopped working and do not respond

Hi @Jubaltec,

 

Welcome to HP Forums! I have read your post and wanted to help.

 

I understand that the keyboard and touchpad stopped working on your laptop. In order to better assist you, please provide the product number.

HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?

 

Looking forward to your reply!

 

 

SDJL
I work on behalf of HP


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