08-18-2019 10:44 PM
My laptop screen automatically scrolls upwards. Also while playing videos the scrubber bar automatically goes back to 00:00 position. Hence I am unable to read any files or play any videos. I tried disabling the touchpad and using an external mouse but the problem persists. I have also tried uninstalling the mouse drivers but no use. Please help.
08-21-2019 09:36 AM
Hey there! @Someone96,
Have you tried checking with a different browser?
Have you tried checking with a external mouse?
Try the steps recommended below.
Open one note Uncheck checkbox in Options -> Advanced -> Automatically switch between inking, selecting, typing and panning.
Check the same checkbox again (Options -> Advanced -> Automatically switch between inking, selecting, typing and panning).
In the Windows search box, type TouchPad.
From the results list click TouchPad settings.
Click Additional settings.
Click the TouchPad Settings or the ClickPad Settings tab. If you have a Synaptics device, the tab includes the Synaptics icon.
You can adjust the TouchPad settings for scrolling.
Put a check mark in the check box next to scrolling to enable scrolling.
Also, put a check mark next to two finger scrolling to enable two finger scrolling.
Also, Try uninstalling the touchpad drivers from the device manager and install the latest touchpad drivers and BIOS from the links below.
Update the BIOS using this link. Click Here
Update the touchpad drivers using this link. Click Here
Refer this article to know more information about using touchpad or clickpad. Click Here
Let me know if this works!
Have a great day ahead! 🙂
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