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‎08-26-2020 05:17 AM

HP Recommended
Product: Laptop 15-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

Product name: Laptop 15-bs0xx

Product number: 4JA76PA#ACJ

 

 

please help me with this problem.......

 

3 REPLIES 3

‎08-26-2020 06:50 AM

HP Recommended

Hi Black_pie

 

Did you update the display driver (latest driver)

Check the device manager any drivers are need to install/update.

Better update the BIOS (choose correct BIOS for your windows version).

Last option is better to run the HP pc diagnostic (press the power on button and press the F2 button and run the diagnostic).

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‎08-26-2020 07:22 AM

HP Recommended

Ok I'll try your solution......

Thank you for the support.......

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‎08-26-2020 08:25 AM - edited ‎08-26-2020 08:26 AM

HP Recommended

Apart from BIOS check, I have done all those checks you have mentioned and in the diagnostics check it has passed all the runs... But the pink line is still on my screen.......

I have updated my display driver does i have to update all of my drivers???

please reply to my query............

 

Thank you........... 

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