cancel
Showing results for 
Search instead for 
Did you mean: 
Black_pie
New member
3 2 0 0
Message 1 of 4
136
Flag Post

My laptop Screen is showing a pink horizontal line. It has appeared suddenly. Please help me........

HP Recommended
Laptop 15-bs0xx
Microsoft Windows 10 (64-bit)

Product name: Laptop 15-bs0xx

Product number: 4JA76PA#ACJ

 

 

please help me with this problem.......

 

3 REPLIES 3
David-91
Level 3
48 28 2 3
Message 2 of 4
Flag Post
HP Recommended

Hi Black_pie

 

Did you update the display driver (latest driver)

Check the device manager any drivers are need to install/update.

Better update the BIOS (choose correct BIOS for your windows version).

Last option is better to run the HP pc diagnostic (press the power on button and press the F2 button and run the diagnostic).

0 Kudos
Black_pie
Author
New member
3 2 0 0
Message 3 of 4
Flag Post
HP Recommended

Ok I'll try your solution......

Thank you for the support.......

0 Kudos
Black_pie
Author
New member
3 2 0 0
Message 4 of 4
Flag Post
HP Recommended

Apart from BIOS check, I have done all those checks you have mentioned and in the diagnostics check it has passed all the runs... But the pink line is still on my screen.......

I have updated my display driver does i have to update all of my drivers???

please reply to my query............

 

Thank you........... 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation