My laptop has a black screen when I log into my account.

[Thadman11]

when I log into my account I get a black screen when I move the courser or just let it sit idle long enough it starts flashing and glitching. I recently factory reset the laptop and it worked fine for the first day now I got this. 

[A_Gayathri]

Hi @Thadman11,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.