09-13-2019 06:21 AM
My laptops touch pad is not working.But my keyboard works fine.
09-16-2019 01:27 PM
@gigi12341 Welcome to HP Community!
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Attempt using an alternate/external mouse.
(If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure,
However, if the external mouse doesn't work either, it could be a software/driver issue).
Uninstall and reinstall the drivers for your mouse:
Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.
- 1. Click on Start and type ‘Device Manager’.
- 2. Click Device Manager.
- 3. Click + sign next to Mouse.
- 4. Right-click on mouse entry and choose "uninstall".
- 5. Restart your computer.
Let me know how that pans out,
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That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
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