cancel
Showing results for 
Search instead for 
Did you mean: 
HarikaMolakalap Honor Student
Honor Student
2 0 0 0
Message 1 of 2
79
Flag Post
HP Recommended

My laptop is scrolling down continuously.....i tried to uninstall mouse and keypad too...but thdidn'

HP notebook
Microsoft Windows 10 (64-bit)

I have been suffering from the problem of continuous scroll down of my page or software.i have uninstalled mice and keyboard in device manager and restarted.Yet i have been experiencing the same problem

 

1 REPLY 1
HP Support Agent
HP Support Agent
9,163 8,979 352 412
Message 2 of 2
43
Flag Post
HP Recommended

My laptop is scrolling down continuously.....i tried to uninstall mouse and keypad too...but thdidn'

@HarikaMolakalap

Thank you for posting on the HP Support Community.

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Next Perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run  BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation