My laptop primary display is not shwoing

[Gautam471]

Hello from 2 day's my laptop primary display is stopped working and I can't access my primary laptop display and when I open the device manager its showing this problem. Windows has stopped this device because it has reported problems. (Code 43). HELP ME i DONT KNOW TO DO 

[Hawks_Eye]

Hi @Gautam471 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

This error occurs when your graphics device driver has notified Windows that the device isn’t working properly. 

This may mean that the device has a hardware problem or that the driver or driver software is failing. 

To fix this error, try the following:

1. Update the device driver

Though it's likely you already have the most recent driver, if you're having trouble with a device, you can try fixing it by updating the driver.

Press and hold (or right-click) the Start  button, and then select Device Manager.

On the list of devices, find the device that’s having driver problems (it will often have a yellow exclamation point next to it). Then press and hold (or right-click) the device and select Properties.

Select Driver, and then select Update Driver.

Select Search automatically for updated driver software.

If a driver update is found, it will install automatically. 

Select Close when it finishes installing. 

If Windows doesn’t find a new driver, you can try looking for one on our drivers page https://support.hp.com/us-en/drivers/hp-pavilion-15.6-inch-gaming-laptop-pc-15-ec2000/model/21001885... and follow the instructions to install it. 

2. Roll back the device driver

Press and hold (or right-click) the Start  button and select Device Manager.

On the list of devices, find the device that’s having driver problems (it will often have a yellow exclamation point next to it). Then press and hold (or right-click) the device and select Properties.

Select Driver, and then select Roll Back Driver.

3. Uninstall and reinstall the device driver

Uninstalling and reinstalling the driver fixes the error:

Press and hold (or right-click) the Start  button and select Device Manager.

On the list of devices, find the device that’s having driver problems (it will often have a yellow exclamation point next to it). Then press and hold (or right-click) the device and select Uninstall > OK.

After the driver uninstalls, press and hold (or right-click) the name of your PC (found at the top of the device list) and select Scan for hardware changes. This reinstalls the device driver.

To see if this fixed the problem, press and hold (or right-click) the name of the device again. On the General tab under Device status, you should see the message “This device is working properly.”

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Hawks_Eye]

Hi @Gautam471 

Please try the above shared steps and keep me posted.

Regards,

Hawks_Eye