My laptop screen corner easily cracked cracked while I was out of the country in March

[Nagelgabriella]

It says my warranty expired I was traveling outside of the country when this occurred and I use this laptop for my business. I would like to use the warranty on it. This occurred while the laptop was covered under warranty. 

[Hawks_Eye]

Hi @Nagelgabriella 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It’s frustrating when something like this happens, especially when your laptop is essential for your business. Since the damage occurred while the device was still under warranty, you may have a case for coverage, but HP’s standard warranty policy may apply.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye