My laptop screen is back and wont turn on its fully charged and the keyboard is responding to presse

[Nikki195]

My laptop hp laptop 14-em0117au screen is black and wont turn on . The keyboard seems to be working it responds when i press on and off and also caps lovk. Laptop is 4 months old . 

[Nikki195]

Can someone help me ? Or knows what to do ? 

[Kuroi_Kenshi]

Hi @Nikki195,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Perform a Hard Reset:

• Disconnect the AC adapter.
• Remove any peripheral devices (like USB drives).
• Press and hold the power button for about 15 seconds to reset the system.
• Reconnect the AC adapter (do not connect peripherals yet) and turn on the laptop.

Check the Display:

• Connect your laptop to an external monitor using an HDMI or VGA cable, depending on available ports, to determine if the issue is with the display or the system itself.
• Press the F4 key several times to toggle through various display modes to check if the external monitor displays your laptop screen.

Boot into Safe Mode:

• Turn off the laptop.
• Turn it on and continually press the F8 key until you see the “Advanced Boot Options” screen.
• Choose “Safe Mode” and press Enter.
• In Safe Mode, you can check and update your display drivers.

BIOS Recovery:

• Press the power button and immediately start tapping the F10 key to access the BIOS.
• If the BIOS screen appears, your hardware may be fine, and the issue may be software-related. If not, it could indicate a hardware issue.

Reset BIOS Defaults:

• Access the BIOS by pressing F10 on startup.
• Reset to factory settings, save changes, and exit.

I hope this helps.

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Best regards,