-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
-
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
-
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
10,592
786
524
HP Recommended
Hello @Roz85
Sorry to hear that you are having problems ... and I would like to help you.
You can replace the screen:
Download -> Maintenance and Service Guide
Page 19 Display assembly components
Page 20 Chapter 3 Illustrated parts catalog
FHD = Full HD
HD = HD ready
TOP = touch-on-panel
HP Spare parts can be ordered here:
or
Replacement display panels ( Internet )
In your case: Service is required !
- The computer should be disassembled and checked.
- [Always recommended] Thermal paste for CPU GPU and bridges should be renewed
- [Always recommended] The function of the fan(s) must be checked
- Change display panel
- General cleaning ...
If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.
Please report your results
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community