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‎02-07-2022 07:54 PM - last edited on ‎02-15-2022 10:33 AM by HP Administrator

HP Recommended
Product: HP Notebook 15t-dy100 CTO
Operating System: Microsoft Windows 10 (64-bit)

HP Laptop 15t-dy100

My laptop screen shakes sometimes and have to restart to work again. Can you help me anyone of you please?

Category:
1 REPLY 1

‎02-08-2022 01:11 AM

HP Recommended

@Hussain_NY -- Category: BIOS

 

I doubt that you have a "BIOS problem".

 

Instead, I think that the video-card in your computer is having a problem.

If you slightly move the laptop's screen, to either slightly open or close it at the hinges, does the image "shake"?  If so, it could be the ribbon-cable between the motherboard and the interior of the screen that is flexing.

 

If your computer is less than 12 months old, contact HP Support, and open a "case" to exercise the HP Warranty, to get HP to repair/replace your computer, at HP's expense.  Otherwise, unless you have good technical skills, to open-up and disassemble a laptop, it's time to seek held from a qualified computer technician, to try to trouble-shoot. Set an upper-limit on the technician's time, so that you do not get an "inflated" invoice.

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