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My laptop touchpad stopped working?

HP Pavilion Notebook - 13-b221
Microsoft Windows 10 (64-bit)

So one day, all of the sudden my laptop's touchpad started acting its own life, it didn't respond my touches as it should've, and this continued few times I used my laptop. Today when I opened the laptop again, the touchpad wasn't working at all.


Driver issues? (This has nothing to do with win10, as I downloaded it like half a year ago and this problem started just today)

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My laptop touchpad stopped working?

Hi @Oodi ,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the touchscreen. I will be glad to help you.


Step 1: Shutdown your PC.

Step 2: Install Windows Updates.

Step 3: Perform a touch screen diagnostic test

     a.1: Plug the AC Adapter into the computer.

     a.2: Press the power button on the computer for 5 seconds.

     a.3: Turn on the computer and press the F2 key repeatedly.

      a.4: When the HP PC Hardware Diagnostic UEFI screen displays, click Component Tests.

      a.5: Click Touchscreeen.

      a.6 There are two interactive touch screen tests. Start by clicking Touch Pointer Test.

       a.6 Read the on screen instructions, and click Run Once.

       a.7:  Touch each block to erase them the test ends when all blocks are erased or after three minutes have passed and results are displayed.

     a.8 Click the main menu to return to the UEFI Screen and click the second test.

      a.9:  Click Compenent Tests, and then click Touchscreen  again.

      a.10 Click Drag and Drop Test.

      a.11: Read the on screen instructions, then click Run Once again.

      a.12: Drag and drop the the blocks according to the screen. The test ends after all the blocks are repositioned, or after three minutes have passed.


  1. Press the Windows logo key + X.
  2. Select Device Manager from the list.
  3. Click the little arrow next to Human Interface Devices to expand the list.
  4. Double-click the touch screen driver.
  5. In the window that opens, click the Driver tab.
  6. Click the Update Driver button.
  7. In the Update Driver Software window, click Search automatically for updated driver software.
  8. If updated driver software is available, install it.
  9. Restart the comput

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂



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