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nan_rae_k
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My laptop was fixed 4 months ago for cracking at hinges, and it is happening again, design FLAW?

hp Flagship laptop
Microsoft Windows 10 (32-bit)

I bought  this 15.6 hp Flagship laptop, paid $430 for it in Oct 2018... by August 2019 there were cracks on the outside of the screen at the hinges on both sides. I was able to send it in in August 2019 and they quickly repaired it. 

Now, 4 months later, the very same problem is happening AGAIN. They have told me it will cost $300  to $400 to "fix" it again.  

I certainly feel that this is a design flaw, and I should not be charged for something I did not do to make this happen.

I am certain there are many other unhappy customers out here with this very same issue going on. I have had to duct tape my laptop trying to keep the problem from getting worse. This is ridiculous!

Is there anyone who has been having this same issue? I certainly will never buy another hp product again. I am so disgruntled by the way I was treated when I called tech support, as well.

Thank you for hearing me out_ if someone can advise me what to do, I would appreciate this very much!__Nan_

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My laptop was fixed 4 months ago for cracking at hinges, and it is happening again, design FLAW?

Hi @nan_rae_k

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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