01-24-2020 12:26 PM
Hi, I own an Envy touchsmart notebook with a serial number of 5CG3457S3Z, so clearly it should have touch screen as a feature and the label on the far left corner does say that.But, when I looked up the "pen and touch info", it stated otherwise, that is the notebook does not have such a feature. I recently re-installed a windows 10 on my operating system and the problem started form there. hope you can help
01-24-2020 12:34 PM
Supporting touch (using fingers) and supporting using active stylus (pen) are 2 different things. Many smartphones, tablets ... have same thing, you can use fingers or passive stylus but NOT active stylus.
Hope this makes snese.
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