My notebook touchpad is not working

[vaibhavpatel123]

My notebook touchpad is not working. 

[Deep_World]

Hi vaibhavpatel123,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I’m sorry you’re going through this, I understand the concern and don’t worry I’ll help you with this. 

To help me understand the situation better, could you please share a bit more information?

 Please let me know:

1. Notebook Model

• What is the exact HP notebook model?
• Knowing the model helps determine which touchpad driver it uses (Synaptics, ELAN, or Precision).

2. Operating System

• Which version of Windows (or other OS) are you running?
• Was the touchpad working before, or did it stop after an update or system change?

3. Device Manager Check

• Open Device Manager → Human Interface Devices
• Do you see the touchpad listed? Any warning icons (yellow triangle)?
• Is it labeled as I2C HID Device, Synaptics, or something else?

4. BIOS / UEFI Test

• Can you check if the touchpad works in the BIOS?
  (Restart → press F10 or the appropriate key)
• If it works in BIOS → likely a driver/software issue
• If it doesn’t → could be a hardware issue

5. External Factors

• Has the laptop been dropped or exposed to liquid recently?
• Is there an external mouse connected? Sometimes certain settings disable the touchpad when a mouse is plugged in.

6. Troubleshooting Steps

• Check Settings → Devices → Touchpad to see if it’s enabled.
• Try updating or reinstalling the touchpad driver from HP Support Assistant or Device Manager.
• If recent Windows updates were installed, see if rolling back the driver restores functionality.

Could you provide:

1. Your HP notebook model
2. Your OS version
3. Any warnings or names shown in Device Manager

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

[Deep_World]

Hi @vaibhavpatel123,

We did not hear from you after I replied to your post that you had created on the HP Support Community.

This is a follow-up to know if the issue that you were facing with your HP product has been resolved.

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an incredible day ahead! 

Best regards,

Deep_World