07-14-2019 05:54 PM
- The numbers stopped working suddenly. I have tried all my nest. Havent been qble to work
07-17-2019 08:49 AM
Hey there! @Daisy1077,
1. Have you tried checking with an external keyboard does the issue persist?
2. Was there any liquid split on the Notebook Keyboard?
3. Is there any Dust settled on the Notebook Keyboard?
Please share the product number of the PC to assist you better.
Try using the on-screen keyboard and check if you are able to use the number pad on it.
In search type on-screen keyboard, open it and click options and select the checkbox turn on numeric keyboard option.
Try the steps recommended below.
Disabling the “Use numeric keypad to move mouse around the screen” option in the Ease of Access section of the Settings menu. To do so, you need to:
Open the Start Menu.
Click on Settings.
Click on Ease of Access.
Click on Mouse in the left pane.
In the right pane, under Mouse keys, make sure that the Use numeric keypad to move mouse around the screen option it turned off.
Try few steps recommended below.
Turn off the computer and then restart it.
Press the Esc key repeatedly to see if a startup menu opens.
If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.
If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software.
Restart the computer.
In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.
Also, Turn off Filter Keys
Filter Keys is a feature that is designed to ignore brief or repeated keystrokes, and according to users, this feature is turned on by default on their laptops, and that’s what’s causing the keyboard issue.
Go to Control Panel and open Ease of Access Center.
Scroll down and select Make the keyboard easier to use option.
Scroll down and locate Filter Keys option. Make sure that Turn on Filter Keys option is not checked.
After turning off this option, click Apply and OK to save changes.
Refer this article to know more information about keyboard issues with the PC. Click Here
Let me know if this works!
Take Care! 🙂
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I am an HP Employee
07-20-2019 11:18 AM
Have you tried checking with an external keyboard does the issue persist?
Check if the number is working fine in BIOS page.
1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
Have you tried all the instruction provided on the above post?
Keep me posted,
Have a great day!
I am an HP Employee