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Ángel
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My screen is black

HP Chromebook x360
Chrome OS

My screen turns black after I open an app and then stays black except for the toolbar 

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HP Support Agent
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My screen is black

@Ángel

 

Welcome to HP support community.

 

Perform a hard reset

A hard reset does not remove any local files or settings.

  1. Press the power button  and refresh  button for five seconds. The computer turns off, and then turns on again.

  2. If necessary, press power button again to turn on the laptop.

  3. If the issue persists

Factory reset the Chromebook.

Click the Taskbar on the bottom right, and then click Settings. Click Advanced at the bottom. Scroll down to the Reset settings section, and then click Powerwash > Restart. After the restart, in the box that appears, click Powerwash, and then click Continue.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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