My sons screen blacked out

[xXTedgeGimmerXx]

So my son was playing a game and he tapped the keyboard. He told me he barely tapped it and the screen just blacked out. I did the HDMI to a screen nothing worked I just want my boy to get back to what he likes doing.

[Jay_G24]

Hi @xXTedgeGimmerXx,

I read your post and I'd like to help!

Step 1: Performing a hard reset

Resetting the computer can resolve many issues that cause a blank screen. Go to How to Power Reset Your Laptop for detailed steps to reset your notebook.

Step 2- Connecting an external monitor to test the display

The screen might remain black when there is a corrupted graphics driver or a problem with the LCD display back light. To test the display, attach an external monitor and restart the computer. This test is helpful if the display is black but you can hear that the computer is operating.

Step 3: Recovering the notebook BIOS using a key press combination

When you upgrade the BIOS on your notebook, your hard drive stores a copy of the previous BIOS version. As long as the hard drive remains functional, you can recover and install the last good version of the BIOS.

Step 4: Reseating the memory modules

A loose memory module might cause your notebook to fail to start. To fix this, take the memory module out of the memory slot and then reseat it.

 For instructions refer to -Computer Starts but Screen Remains Blank

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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