My touch screen isn't working at all

[Ageroulbi]

Hello,

Recently i bought for school and personnal use an ENVY x360 15.

I unboxed it and after updating all the drivers and windows i quickly spotted a problem : the touch screen isn't working.

I don't know what to do and it tells me that there is an error with the i2c device (error 10). 

If someone know what to do it would be awesome because I really want to use and begin to work with this laptop.

Have a great day, afternoon or else 🙂

[Nirvana_95]

Hi @Ageroulbi 

Welcome to the HP Support Community. Congratulations on your new system. 

The Code 10 error is one of several Device Manager error codes. It's generated when Device Manager can't start the hardware device, a situation usually caused by outdated or corrupted drivers.

A device may also receive a Code 10 error if a driver generates an error that Device Manager doesn't understand. In other words, a Code 10 error can sometimes be a very generic message indicating some kind of unspecified driver or hardware problem.

Try these tips to fix the error:

Restart your computer if you haven't done so already.

There's always the chance that the error Code 10 was caused by some temporary problem in Device Manager or with the hardware. If so, a reboot, like in many situations, might fix it.

Depending on what happened, some solutions might include: Reinstalling the drivers for the device. Uninstalling and then reinstalling the drivers for the device is a likely solution to a Code 10 error.

1. It's also very possible that installing the latest drivers for the device could correct the Code 10 error, even if these drivers were previously functional.
2.  Microsoft often releases patches for Windows, and some computers don't have the latest service packs installed, either of which might contain a fix for the Code 10 error.

It could also be a hardware problem that is causing the Code 10 error but you could try a repair install of Windows. If that doesn't work, try a clean install of Windows. 

Hope this helps! Keep me posted. 

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