My touch screen stopped working

KelliLaz · ‎04-04-2016

My touch screen quit working, I've confirmed that it's enabled and that the drivers are installed and up to date, and have also checked the Tablet PC Settings. It did not respond to "setup" or to "calibrate". I updated to Windows 10 a few weeks ago, and it has worked fine. It just stopped working out of the blue yesterday. I bought this in December of 2014. Any other suggestions?

FlashRam1714 · ‎04-05-2016

Hello @KelliLaz,

Thank you for visiting the HP Forums!

I understand that the touchscreen on your HP Pavilion x360 is not working. This is most likely driver related but it could be hardware as well.

Please begin by performing a hard reset. Then, follow the steps from this touchscreen troubleshooting document:

HP Notebook PCs - Touch Screen Issues (Windows 10)

For product specific information, please provide the product number.

HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?

I look forward to your reply!

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