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My touchpad does not work on my lock screen.

HP Notebook
Microsoft Windows 10 (64-bit)

My touchpad has stopped working on my lock screen. s there anyway to fix it? Please help.

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My touchpad does not work on my lock screen.

@Liana47
Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:  (For all HP notebooks )

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
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Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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