cancel
Showing results for 
Search instead for 
Did you mean: 
Richie1869
New member
2 1 0 0
Message 1 of 4
125
Flag Post
HP Recommended

Solved!

My touchpad has suddenly stopped working

LAPTOP-F8HG3SC6
Microsoft Windows 10 (64-bit)

Hi, My touchpad has suddenly stopped working. Tried all the obvious solutions :-

Double tap top left corner - no response

In device settings - no touchpad listed, so cannot change any settings.

No touchpad function key to accidently turn it off.

Need some help please ??

Rich

3 REPLIES 3
HP Support Agent
HP Support Agent
11,221 11,199 760 738
Message 2 of 4
79
Flag Post
HP Recommended

Solved!

My touchpad has suddenly stopped working

@Richie1869

 

This could be a driver issue. Let's download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Richie1869
New member
2 1 0 0
Message 3 of 4
61
Flag Post
HP Recommended

Solved!

My touchpad has suddenly stopped working

Cheers - downloaded the Synaptics Touchpad driver and everything sweet now !!

Reply
0 Kudos
HP Support Agent
HP Support Agent
11,221 11,199 760 738
Message 4 of 4
50
Flag Post
HP Recommended

Solved!

My touchpad has suddenly stopped working

@Richie1869

 

I'm glad you got this issue sorted out

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation