cancel
Showing results for 
Search instead for 
Did you mean: 
ufy
New member
2 1 0 0
Message 1 of 3
210
Flag Post

My webcam won’t work

HP Recommended
HP envy 14 - u213cl

Unfortunately all the suggestions above have been tried but with no success.

The webcam is recognized by the operating system and the applications that need to access it such as the native Camera App in Windows and also YouCam.

When you open any of such applications it appears to switch on the webcam. You can clearly see the indicator light by the webcam turning on and staying on. However there is no feed in the application, no picture and no video.

Let me insert a screenshot so you get a better understanding of the issue.

 

ufy_0-1634180068519.jpeg

 

 

You can see the white dot by the webcam camera indicating that the webcam has been activated.

However this is no picture or video showing in the application.

This happens with all laptops of the same model within our organization. So it is not limited to one single laptop. All the HP ENVY Notebook - 14-U213cl (ENERGY STAR) laptops we have are having this issue.

 

Please advise.

2 REPLIES 2
banhien
Level 19
Level 19
94,961 88,217 12,302 26,147
Message 2 of 3
Flag Post
HP Recommended

@ufy 

 

Just a query: the webcam may have a lens cover. If yes, please slide the cover to allow its lens to "see".

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
ufy
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Hello,

there’s no lens cover on it 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation