• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎11-29-2019 03:01 AM

HP Recommended
Product: HP Spectre x360 Convertible 13-ae0xx
Operating System: Microsoft Windows 10 (64-bit)

I want to use a BluRay Writer/Player with this latest model Laptop which currently has a 24 20 100 6344 driver.  The Intel site lists the latest Graphics 620 DCH driver is 26 20 100 7463, yet multiple attempts to install fails due to invalid hardware. How/when will I be able to update this graphics chip for BluRay?

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-29-2019 07:04 AM

HP Recommended

Hi:

 

If your model only has the onboard Intel graphics adapter, see my knowledgebase article at the link below for how to manually update the Intel graphics driver to the latest version...

 

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-the-Latest-HD-Graphics-Driver-from-I...

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-29-2019 07:04 AM

HP Recommended

Hi:

 

If your model only has the onboard Intel graphics adapter, see my knowledgebase article at the link below for how to manually update the Intel graphics driver to the latest version...

 

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-the-Latest-HD-Graphics-Driver-from-I...

Was this reply helpful? Yes No

‎12-01-2019 07:07 PM

HP Recommended

IT WORKS! Thank you for your prompt response. I had a little confusion as a non-computer geek with finding the Graphics folder, but after finely locating it, everything worked out great. Thank you again.

Was this reply helpful? Yes No

‎12-01-2019 07:26 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.