Choungyy Honor Student
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Need touchscreen drivers for my HP ENVY TouchSmart 15-j002ax Notebook PC!!

HP ENVY TouchSmart 15-j002ax
Microsoft Windows 8.1 (64-bit)

Hello!! 

My notebook says that it has no pen or touch input is available for this display in the PC info tab even though this notebook is a touchsmart notebook!!! 

I tried looking for any touchscreen drivers in Device Manager but there were none. 

I think that i need to download the touchscreen drivers but there were no touchscreen drivers to download on the software and drivers section on the website. 

I really want my touchscreen back but i havn't found a single solution to this.

PLEASE HELP!!

I am currently running windows 8.1 on this notebook.

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Intern Intern
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Message 2 of 6
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Need touchscreen drivers for my HP ENVY TouchSmart 15-j002ax Notebook PC!!

Hi,

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

 

The following link may help you to fix your problem.

 

Go to the link> Driver-Keyboard, mouse and Input device>Synaptics Touchpad drivers  that'll support your Win8.1 PC

 

http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-15-Notebook-PC-series/5354987/model/5389019

 

Hope this may help you to solve your problem.

 

Thanks.

 

 

 

****Click the White Kudos star to say thanks****

****Please mark Accept As Solution if it solves your problem****

I am an HP Employee.
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Choungyy Honor Student
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Need touchscreen drivers for my HP ENVY TouchSmart 15-j002ax Notebook PC!!

I said that i couldn't find the touchscreen drivers on this..

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Intern Intern
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Need touchscreen drivers for my HP ENVY TouchSmart 15-j002ax Notebook PC!!

 

Please try this:

 

http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63417.exe

 

Thanks.

 

 

I am an HP Employee.
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Choungyy Honor Student
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Need touchscreen drivers for my HP ENVY TouchSmart 15-j002ax Notebook PC!!

I tried using it but it says that "The contents of this file cannot be unpacked. The executable you are attempting to run has been corrupted. Please obtain another copy of the file, verify its integrity, and try again."

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Choungyy Honor Student
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Need touchscreen drivers for my HP ENVY TouchSmart 15-j002ax Notebook PC!!

I redownloaded it and it finished installing.

But the touchscreen still doesnt work.

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