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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-08-2019 09:18 PM

HP Recommended
Product: HP Zbook 14u 2019
Operating System: Microsoft Windows 10 (32-bit)

I have recently run into problems running the Netflix app, and watching YouTube (in Chrome).

This perhaps coincides with installing a licensed copy of Adobe Creative Cloud and its apps.

 

1. The Netflix app will launch, but does not move beyond the black screen with the red netflix logo. I have read that you need to remove all the mspr.hds files - I have actually been unable to locate any of these files. 

 

2. After installing Adobe CC, both Netflix and Youtube froze when loading videos in Chrome. I installed an update for Silverlight, which fixed them both, but youtube has since stopped working again (freezes chrome), but Netflis is still working in Chrome.

 

Thanks for the help.

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