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Top Student
Posts: 5
Member Since: ‎05-05-2017
Message 1 of 14 (2,317 Views)

New 27" HP Envy 4k Monitor + USB C only mac book pro

Product Name: HP Envy
Operating System: macOS 10.12 Sierra

My new monitor is connected to my new Mac Book Pro (2016)  via USB C to USB C. It does not register as an additional display to my computer. HELP!!!

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HP Support Agent
Posts: 10,430
Member Since: ‎07-19-2016
Message 2 of 14 (2,266 Views)

Re: New 27" HP Envy 4k Monitor + USB C only mac book pro

[ Edited ]

Hi @imperialvelocit

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the monitor is not getting detected on your Mac computer.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

Follow below steps and check if it helps.

 

Open the OnScreenDisplay main menu
Select Input Control
Select DP Hot-Plug Detection
Select Always Active
Select Save and Return

 

Let me know how it goes and you have a great day.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Top Student
Posts: 5
Member Since: ‎05-05-2017
Message 3 of 14 (2,247 Views)

Re: New 27" HP Envy 4k Monitor + USB C only mac book pro

That did not help. I even bought another cable, HDMI to USB c and that didn't work either. My MacBook does not offer me arrangement options on my display preferences menu anymore.  It only offered it once. What is going on?

 

Thanks!

 

Tracy

HP Support Agent
Posts: 10,430
Member Since: ‎07-19-2016
Message 4 of 14 (2,240 Views)

Re: New 27" HP Envy 4k Monitor + USB C only mac book pro

Hi @imperialvelocit

 

I recommend you to connect the USB type C cable to the monitor and to the computer. In the monitor menu, select the input source as USB type C and you should be able to get the display. 

 

Let me know how it goes.

The_Fossette
I am an HP Employee

Top Student
Posts: 5
Member Since: ‎05-05-2017
Message 5 of 14 (2,237 Views)

Re: New 27" HP Envy 4k Monitor + USB C only mac book pro

That is what I did first. It only allowed me to connect once and never again. I tried the USB C again. No luck. My OS on the Mac is up to date. I could get my Mac to recognize the display with the HDMI to USB C cable, but the mirrored screen would not show up on the monitor. 

 

 

HP Support Agent
Posts: 10,430
Member Since: ‎07-19-2016
Message 6 of 14 (2,223 Views)

Re: New 27" HP Envy 4k Monitor + USB C only mac book pro

Hi @imperialvelocit

 

I recommend you to try the below steps and check if it helps.

 

On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time to mirror the display.

 

Let me know how it goes.
 

The_Fossette
I am an HP Employee

Top Student
Posts: 5
Member Since: ‎05-05-2017
Message 7 of 14 (2,184 Views)

Re: New 27" HP Envy 4k Monitor + USB C only mac book pro

That only turns my laptop off. Is it possible I have a bunk monitor? I find it so hard to believe connecting a brand new HP monitor to a brand new Mac Book Pro would be so complicated. Any other ideas?

 

Thanks,

 

Tracy

HP Support Agent
Posts: 12,519
Member Since: ‎07-26-2016
Message 8 of 14 (2,163 Views)

Re: New 27" HP Envy 4k Monitor + USB C only mac book pro

 

Hi @imperialvelocit,

 

Thank you for replying,

I appreciate your time and efforts,

 

I understand you have followed the steps suggested from the previous post and still having the issue, don't worry as I have a few other steps which should help you to resolve this concern,

 

I would suggest you first try to perform a Monitor self-test and check if that helps.

 

Alternatively, you could try this monitor on another PC and check if this works.

 

Please let me know how it goes for further assistance.

Regards,

Jeet_Singh
I am an HP Employee

Top Student
Posts: 5
Member Since: ‎05-05-2017
Message 9 of 14 (2,146 Views)

Re: New 27" HP Envy 4k Monitor + USB C only mac book pro

Are you able to provide the instructions for the self test? Is that in the on-screen menu?

 

Thank you for your help.

 

Tracy

HP Support Agent
Posts: 12,519
Member Since: ‎07-26-2016
Message 10 of 14 (2,140 Views)

Re: New 27" HP Envy 4k Monitor + USB C only mac book pro

Hi @imperialvelocit,

 

Thank you for replying,

I appreciate your time and efforts,

 

In order to perform a Monitor self-test, you need to disconnect the Monitor cable from the back of the monitor and check for the warning message such as 'check video signal'.

You could also try to perform a factory reset on the Monitor,  Press the Menu - Navigate to Factory reset - Yes/No - Select Yes. 

 

Please perform the steps suggested in the previous post and get back to us with the results for further assistance.

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation