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New HP Envy x360 not rotating screen in tablet mode

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HP Envy x360 Ryzen 5
Microsoft Windows 10 (64-bit)

Hey Everyone! My brand new HP wont screen rotate automatically when I want to use the tablet or conversion mode. Further mode the rotation lock button is greyed out and doesn't allow me to access it. The only way to rotate the screen is to manually select landscape (flipped) mode from the display in the setting but I figure this is counterintuitive. Please HELP!!!!!

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HP Support Agent
HP Support Agent
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Message 2 of 2
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@LuisM23

 

I reviewed your post and I understand that the laptop is not switching to tablet mode when you rotate the screen.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04856156

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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