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02-19-2020 04:33 PM - last edited on 02-19-2020 04:49 PM by Ozzie-P
Product: HP 15-dy1xxx
Operating System: Microsoft Windows 10 (64-bit)
Serial Number: 
No touchpad settings found. No drive to enable. No right click or left click. Just got the laptop and no damage was done to it.
3 REPLIES 3
02-19-2020 06:15 PM - edited 02-19-2020 06:15 PM
@Baul Greetings from the HP Community!
Attempt using an alternate/external mouse.
(If that works when the touchpad is disabled on device manager, it would mean that it's a touchpad failure,
However, if the external mouse doesn't work either, it could be a software/driver issue).
Uninstall and reinstall the drivers for your mouse:
Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.
- 1. Click on Start and type ‘Device Manager’.
- 2. Click Device Manager.
- 3. Click + sign next to Mouse.
- 4. Right-click on mouse entry and choose "uninstall".
- 5. Restart your computer.
Keep us posted,
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I am an HP Employee
02-20-2020 03:17 PM
External Mouse works. I uninstalled the mouse driver and restart the computer. No respond from the touchpad still. From the time I was setting up the laptop was when there was no touchpad respond, so it never worked. I thought I had to complete the set up but it never worked. I tried installing HP drives and updated the BIOS but still no response.
02-22-2020 10:20 AM
I suggest you run a diagnostic Test on the Touchpad to confirm the Hardware Functionality
- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Touchpad
Keep me posted
I Am An HP Employee
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