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HP Recommended

Hi,

 

I just bought my PC a few days ago and I'm trying to connect a second monitor to it via USB C. It is supposedly a thunderbolt 4, display port 1.4a so I understood that this would likely be backwards compatible with usb c docks and various adaptors.

 

I've now tested it with a powerd dock, a non powered dock and a simple usb c to HDMI adaptor to working monitors. These all work with other PCs. Just tested. What can possibly be going wrong here? 

 

The laptop is HP15SEQ30. Any ideas?

 

HP 15.6” 15s Ryzen 7 16/512GB Laptop | Officeworks

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@TrudiHoff 

 

Officeworks is a liar. Your machine actually is an HP Laptop 15s-eq2230AU, its specs

 

          https://support.hp.com/lt-en/document/c08724471

 

It ONLY has a hopeless USB Type-C® 5Gbps signaling rate (supports data transfer only and does not support charging or external monitors) port which is NOT a Thunderbolt port at all.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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3 REPLIES 3
HP Recommended

@TrudiHoff 

 

Officeworks is a liar. Your machine actually is an HP Laptop 15s-eq2230AU, its specs

 

          https://support.hp.com/lt-en/document/c08724471

 

It ONLY has a hopeless USB Type-C® 5Gbps signaling rate (supports data transfer only and does not support charging or external monitors) port which is NOT a Thunderbolt port at all.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Thank you so much Banhien, this is very helpful. I can't believe how incompetent or just plain misleading this is. Finally an answer that makes sense. Have a lovely day.

HP Recommended

I use HP Z Book Firefly 14 G8 Mobile Workstation (435W1US).
And I have the same problem. 
Can you help me? 

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