08-13-2017 12:15 PM
I power the unit up and the power light is on and the caps lock key flashes. But I have no display, I have tried the hard bios reset instructions and to start with once releasing the battery the unit beeped as per the instructions but then nothing else, so I retried but now I get no beeps but the power and caps light still on. I also tried connecting to a TV via hdmi and still nothing?
Thanks in advance
08-14-2017 05:44 PM
Welcome to the HP Forums!
Thank you for posting your query in this forum, it's a great place to find answers.
I reviewed your post and I understand that the computer is not booting to windows and the caps lock light is blinking.
Don’t worry, I assure you I will try my best to get this sorted.
Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.
I would like to inform you that, if the caps lock light is blinking it is a hardware issue and I recommend you contact HP phone support to check the available service options for your computer.
Here is how you can get in touch with the phone support.
Open link: www.hp.com/contacthp/
Enter Product number or select to auto detects
Scroll down to "Still need help? Complete the form to select your contact options"
Scroll down and click on HP contact options - click on Get phone number.
Hope that answers your question and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
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