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HP Recommended
HP Envy x360 15.6 inch 2-in-1 Laptop PC 15-fh0000 (77W46AV)
Microsoft Windows 11

I received my new laptop recently and I love it.
The pen/stylus is however not with it and wasn't in the package.
I'm trying to contact HP support without much success to have it dispatched to me.
Anyone from HP able to assist on here?

😞

 

Al

1 REPLY 1
HP Recommended

@bookerplayer 

 

Welcome to the HP English Community --

 

We cannot help with any purchase related items -- our Community is not associated with HP Sales (HP Store).

If you purchased the computer from HP, contact the Store Customer Service department - information included later in this message.

 

What else?

I can provide you with the information we have available so you can try and get a pen on your own.

 

Reference

Maintenance and Service Guide

Page 20

 

Description                                                     Part Number

HP MPP 2 G1 Tilt Pen (natural silver)      N44378-001
HP MPP 2 G1 Tilt Pen (nightfall black)    N54711-001

 

 

Product Number > 3J122AA  >  HP Rechargeable MPP 2.0 Tilt Pen

 

 

Reference

=== --- === --- === --- === --- ===

 

HP Store – USA

 

 Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the store website and click the Flag to change regions.

 

HP Store Customer Service - Examples

 

 HP Store Customer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

 

Product Returns – USA

Includes Chat (where available) and phone number contact

 HP.com Returns - USA

 

OR

 HP Store - UK - Customer Service - Contact the Store

 

Under “I’m looking to buy…” > Select Home Products

Under “I would like to…” > Select Contact a product specialist before I buy

 

OR

 HP Store – Australia – Contact the Store - Customer Service

Select a subject type

 

=== --- === --- === --- === --- ===

 

-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*

 

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software & Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

 Product Home

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Envy x360 15.6 inch 2-in-1 Laptop PC 15-fh0000 (77W46AV)  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.