01-02-2017 08:09 AM
already running LG ultrawide monitor over hdmi. no vga port so using usb to vga adapter. hooked up older acer and also dell monitor but neither detects a signal and goes into standby mode. laptop doesn't see either 2nd external monitor either.
is there an additonal piece of hardware I need or a configuration that needs to be done?
01-02-2017 05:42 PM
Thanks for the post @hmoorex3,
I understand that you are not getting any display using USB to VGA adapter. Kudos to you for letting me know that it is not detecting any other monitor as well.
Could you be kind enough to let me know the product number/model number of your computer as we have many models under Envy?
What is the Operating system installed on the computer?
Have you installed the drivers for the USB to VGA adapter?
Have you contacted the USB to VGA adapter manufacturer?
Recommend you to connect the display directly to the video extension ports provided in the computer and check the computer functionality.
Disclaimer: HP does not recommend you to change the configuration of the computer, you can do so at your own risk.
Keep me posted.
If the information I've provided was helpful,
Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,
That’ll help us and others see that we’ve got the answers!
I am an HP Employee